{"id":817,"date":"2026-06-23T02:01:40","date_gmt":"2026-06-23T02:01:40","guid":{"rendered":"https:\/\/agtequipmentcorp.com\/?page_id=817"},"modified":"2026-10-18T15:49:30","modified_gmt":"2026-10-18T15:49:30","slug":"return-and-exchange","status":"publish","type":"page","link":"https:\/\/agtindustrial.eu\/en\/return-and-exchange\/","title":{"rendered":"Return and Exchange"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"817\" class=\"elementor elementor-817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b168eda e-con e-atomic-element e-flexbox-base e-default-div e-e836169 \" data-id=\"b168eda\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b168eda\">\n    \t\t\t<h2 data-interaction-id=\"da6c949\" class=\"e-da6c949-21b15b2 e-heading-base e-default-h2\"><strong>Return and Exchange<\/strong><\/h2>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4c88061 e-con e-atomic-element e-flexbox-base e-default-div e-4eb4ad4 \" data-id=\"4c88061\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"4c88061\">\n    \t\t<div class=\"elementor-element elementor-element-d921314 elementor-widget elementor-widget-text-editor\" data-id=\"d921314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ff0000;\"><strong>Note:<\/strong><\/span><\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 This policy does not cover the case when the machine is found broken after receiving the\u00a0machine. If you find your machine broken after receiving it, please check our\u00a0<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/agtindustrial.eu\/warranty\/\">warranty<\/a><\/span>\u00a0and\u00a0<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/agtindustrial.eu\/refund-policy\/\">refund policy<\/a><\/span>.<\/p><p><strong>1) Return the machine<\/strong><\/p><ul><li>If your item\u00a0<strong>has not<\/strong> shipped yet, please send an email to us at <strong>sales@agtindustrial.eu<\/strong><span class=\"ql-font-Roboto\">, and we can cancel your order.<\/span><\/li><li>If your item\u00a0<strong>has shipped,<\/strong> please await the delivery and have it returned to our warehouse. Please send an email to us at <strong>sales@agtindustrial.eu<\/strong>.\u00a0<span style=\"color: #ff0000;\"><strong>But, y<\/strong><strong>ou need to pay the return shipping fee and our shipping fee.<\/strong><\/span><\/li><\/ul><p><em>For example:\u00a0<\/em><\/p><p><em>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 You don&#8217;t have the forklift to unload the excavator and you tell us you need to return the excavater. In this case, we need to charge you shipping fee. And you need to pay for the return shipping fee.<\/em><\/p><ul><li><p class=\"src grammarSection highlight\" data-group=\"1-1\">If the machine you receive\u00a0<strong>is not working properly and has a badly broken<\/strong>.\u00a0Please send an email to us. Our salesman will tell you the return process. When we receive the broken machine, we will ship a new one to your address.<\/p><\/li><li>If the damage on our machine due to human factor, and you want to return it. You need also pay for our shipping fee.\u00a0<\/li><\/ul><p><strong>2) Return process:\u00a0<\/strong><\/p><ol><li>Please send an email to us before you want to return your machine.\u00a0<\/li><li>After we approve you return your machine, we will give a shipping label. Please attach this\u00a0label to your machine.<\/li><li>We will ask YRC to pick up the machine at your address.<\/li><\/ol><p><strong>3) Exchange the machine<\/strong><\/p><ul><li>If your item\u00a0<strong>has not<\/strong> shipped yet, please contact our salesperson directly at <strong>sales@agtindustrial.eu<\/strong>, and we would be happy to modify your order before it goes out.<\/li><li>If your item\u00a0<strong>has shipped,<\/strong>\u00a0please await the delivery and have it returned to our warehouse.\u00a0But, you need to pay the return shipping fee.<\/li><\/ul><p><strong>4) Restocking Fee<\/strong><\/p><ul><li>A 25% restocking fee is deducted from the refund, covering inspection, repackaging and returning the item to saleable stock;<\/li><\/ul><p><span style=\"color: #ff0000;\">Our email: sales@agtindustrial.eu<\/span><\/p><p><span style=\"color: #ff0000;\">Warehouse Address: Ballyonan, Broadford, Co. Kildare, W91 Y156<\/span><\/p><p><span style=\"color: #ff0000;\">Operation Time: 09:00 &#8211; 17:00<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Note: \u00a0 \u00a0 \u00a0 \u00a0 This policy does not cover the case when the machine is found broken after receiving the\u00a0machine. If you find your machine broken after receiving it, please check our\u00a0warranty\u00a0and\u00a0refund policy. 1) Return the machine If your item\u00a0has not shipped yet, please send an email to us at sales@agtindustrial.eu, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-817","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return and Exchange - AGT Industrial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/agtindustrial.eu\/en\/return-and-exchange\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Exchange - AGT Industrial\" \/>\n<meta property=\"og:description\" content=\"Return and Exchange Note: \u00a0 \u00a0 \u00a0 \u00a0 This policy does not cover the case when the machine is found broken after receiving the\u00a0machine. 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